Refund policy

REFUND POLICY

Last Updated: 17 July 2026

Refund Policy

At Vabelle, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase or your order number.

Items that do not meet these conditions may not qualify for a refund or exchange.


Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used perfumes.
  • Products that have been damaged due to misuse.
  • Gift cards.
  • Clearance or sale items unless they arrive damaged or defective.


Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your item is:

  • Damaged,
  • Defective, or
  • Incorrect,

please contact us within 48 hours of receiving your order by emailing lukhanyondlovu78@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will assess the issue and arrange an appropriate solution.


Exchanges

We only replace items that are damaged, defective or incorrect.

If you require an exchange, please contact us before returning the item.


Return Shipping

Customers are responsible for return shipping costs unless:

  • The incorrect product was sent; or
  • The item arrived damaged or defective.

Returns should be sent to:

Vabelle

2957 Mpempe Road

Howick West

3290

South Africa

Please do not return products without contacting us first, as unauthorised returns may not be accepted.


Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed back to your original payment method within 5–10 business days.

Please note that your bank or payment provider may take additional time to reflect the refund.


Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account.
  2. Contact your payment provider.
  3. Contact your bank.

If you still have not received your refund, please contact us at lukhanyondlovu78@gmail.com.


Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: lukhanyondlovu78@gmail.com

Phone: +27 76 581 7964